Please check out our FAQs listed below to find answers to the question you might have before sending us an email.
You're always welcome to contact us if you have any inquiries or questions regarding our products or your orders, customizing, and collaborating, or have any comments or feedback to share. We'd like to hear from you!
Contact us
Due to the handmade nature of our products, we do not offer refunds. However, If you receive a damaged or defective item, please contact us within three days of delivery, and we’ll do our best to help.
To cancel or modify your order immediately after checkout, email minnique.ny@gmail.com. We’ll accommodate changes if the order hasn’t been processed yet.
Of course! Custom orders are always welcome. Feel free to contact us with the contact form above.
Each item is handmade and made to order unless specified otherwise. Our crafting process typically takes 2 to 5 business days, depending on the size of the order. Shipping usually takes 3 to 5 business days, depending on the delivery address."
Absolutely! Just let me know when you place your order, and I'll do my best to wrap it in a gift-presentable way.
Yes, all of our items are made with anodized aluminum wire, making them suitable for both indoor and outdoor use. However, for outdoor purposes, you may want to request thicker wire for added durability.